Now, if you are running Windows 10 build 1809, you’ll unlikely to see the Hardware and Devices Troubleshooter in Control Panel. Once the process is complete, follow the on-screen instructions to completely resolve the problem.
Let the troubleshooter detect any issues with your USB headset. Select Hardware and Devices on the next page, then click Next. Once Control Panel is up, click the drop-down list beside View by, then select Large icons. Inside the Search box, type “Control Panel” (no quotes), then hit Enter. 
On your keyboard, press Windows Key+S. So, if you want to know how to fix the USB headset not working on a Windows 10 PC, you must learn how to access the troubleshooter for hardware devices. One of the great things about Windows 10 is it features troubleshooters that can fix common problems on the OS. Method 2: Running the Troubleshooter for Hardware and Devices Once your OS has loaded completely, you can plug in your USB headset and check if the audio issue is gone. It’s also best if you disconnect all peripheral devices when loading your operating system. So, before you boot your system, we recommend that you unplug your USB headset. 
The reason why there’s no audio coming from your headset might be because it is conflicting with other peripheral devices connected to your computer.
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